Principal Professional Services Engineer

Job ID: 005450 We are looking for a Principal Professional Services Engineer in India Description: At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team. About NETSCOUT NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years. NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second. The Principal Professional Services Engineer is responsible for providing remote and onsite post sales technical support to service provider and enterprise customers of NETSCOUT Arbor security products and being a Subject Matter Expert. Specific Job Duties and Responsibilities The Principal Professional Services Engineer relies on experience and judgment to plan and execute a variety of complicated tasks that require a high degree of autonomy and accountability. These responsibilities include: - Subject Matter Expert for NETSCOUT Arbor security and supports colleagues on all kinds of technical questions. - Design, Implementation, troubleshooting, diagnosing, and resolving complex technical customer issues associated with NETSCOUT Arbor security products – remote or onsite. - Replicating and testing customer configurations and designs in a lab environment – remote or onsite. - Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers. - Providing informal and/or formal training on NETSCOUT Arbor security products to the customer’s staff – remote or onsite. - Interfacing with other technical support personnel, engineering, and product management to escalate and resolve issues. - Tuning and Optimizing the NETSCOUT Arbor security products installed in the customers environment – remote or onsite. - Assisting with security attack mitigations (pre-attack prep, during-attack assistance, post-attack reviews) – remote or onsite . - Assist with escalations of technical support tickets raised by NETSCOUT Arbor customers. - Creating and Testing Method Operating Procedures (MOPs) prior to customer maintenance activities on NETSCOUT Arbor security devices. - Performing upgrade activities or investigations of reported problems – remote or onsite . - Providing feedback from customers to product management and engineering teams via appropriate systems. - Maintaining phone availability for critical escalations. - Generating customer specific NETSCOUT Arbor security technical documentation, as needed. - Participating in defining Best Common Practices on configuring and operating NETSCOUT Arbor security solutions. - In depth knowledge and understanding of NETSCOUT business processes and procedures. - Creation of presentations and professional delivering of presentations. - Travel (between 30% - 50%) required – to customer sites and corporate. Experience and Educational Requirements - Bachelor’s Degree in CS/EE and/or 5+ years’ experience in technical support functions with very strong fundamental understanding of telecom network and routing environments. - Advanced networking skills required (TCP/IP, MPLS and BGP Routing and BGP Flow Spec), and NetFlow experience and understanding desired. - Strong network security skills required, Knowledge of DDoS and mitigation techniques. - Knowledge of network test equipment and network management tools (SNMP, MRTG…etc.). - Advanced knowledge of Linux and/or Solaris Operating System and scripting. - Outstanding Customer services and communication skills. - Strong Interpersonal, Teamwork, process development and network troubleshooting skills. - Ability to work in a self-sufficient manner, involving other parties where necessary. - Ability to Fluently Speak English is required; any other language is a benefit. Working at NETSCOUT At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. As a global company, we strive to build a workforce comprised of talented individuals with a wide range of perspectives and background. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We value genuine candidate experiences. The use of AI-generated responses or other external assistance during any stage of the interview process is not allowed. NETSCOUT recognizes its obligations to provide reasonable accommodations to candidates with disabilities. Candidates who require third‑party assistance or other accommodations to participate in the interview process should notify the recruiting team in advance so appropriate arrangements can be made. NetScout Systems, Inc. is an EEO/Affirmative Action Employer. Requirements: Education | Bachelors (or equivalent work experience) | Job Type | Full-Time | Location | India | Preferred Language | English |