User Success Manager, CLO

We are looking for a visionary to join our Online team. We are a small, tight knit team and the environment will be close to that of a start-up. We wear a lot of hats, brainstorm a lot of ideas and are filled with a passion for all things Fashion & 3D. The Global Online team is responsible for CLO Online subscription business and operations. They plan, implement and control the efficient flow and develop services between CLO and all creators in the world. The Team units are located in Korea, USA, China, and Germany. Responsibilities - Daily Operational work to serve CLO Online user community managing inquiries, support and the website - In depth analysis on user inquiries, support and user activities on clo3d.com website and CLO’s social media channels - Analyze service gaps and recommend effective measures to prevent mishandlings and claims - Review and improve service processes across the entire service chain to create positive customer experience thereby enhancing the branding of CLO - Work with other teams to execute project workstreams as part of the wider company business - To lead customer experience improvements in user workflow, contents and website operations working with Web Developers - Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with Marketing Team - Communicate actively and work in tandem with the Global Online Team to have aligned goals and strategy. Qualifications - 2+ years of work experience in business development, operations, customer service, or user research in the tech industry - Agile work ethic; comfortable with trials and errors - Critical thinking and creative strategizing - Open to working with colleagues from different places, time zones, backgrounds and cultures - Strong project planning and management skills - Strong written and verbal communications skills in English Plus if you have - Experience in Zendesk or other CRM systems - Fashion-related experience - Academic studies in Statistics, Business Administrations, Information Technology related majors - Knowledge and experience in 2D/3D CAD, B2C SaaS business Please feel free to contact us via email ([email protected]) if you need any further information.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.