BA Support, Readox

About the Org Fulfillment Centers (FCs) are the physical engine at the heart of Amazon, that move billions of units of inventory, employ tens of thousands of people, and ensure that customers get what they want when promised. Amazon India FC Operations team is looking for a passionate, results-oriented Business Intelligence Support Engineer who thrives in a fast paced, data-driven environment. The selected candidate will have a passion for building and maintaining scalable solutions to enable the growth our FC Operations. Responsibilities The position will work closely with Central ACES teams to develop platform and tools and analyze data to support PD initiatives, dig deep into data to determine root cause of defects, build and maintain decision support process to track defects and correct them in real time. Proposed Responsibilities of BIE Support will be: - Managing the queue for defect alarms and ensure corrective actions are taken in real time - Monitoring health of DWP jobs, infrastructure and platform – maintaining 100% availability and scaling - Performing root cause analysis and resolving Trouble Tickets. - Enhancements to the existing solutions independently (with minimal guidance from BIE team) - Gradual ownership of medium complexity solutions from the roadmap initiatives