Senior Analyst - Order Management (Deal Desk)

Job Description We are looking for a highly skilled Senior Analyst – Order Management to join our dynamic team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an opportunity to work on various transformation projects focused on process simplification, enhancement and automation. Key Responsibilities - Create, review, and validate Order Forms for upgrades and expansions, ensuring accuracy, completeness, and compliance with approved pricing, commercial terms, and company policies. - Manage complex scenarios, including mid-term upgrades, additional products/licenses, co-terming, amendments, prorations, and other contract changes. - Partner closely with Sales, Finance, Legal, Billing, Deal Desk, and other internal teams to resolve order-related issues and improve workflows. - Maintain meticulous attention to contract details, ensuring alignment with billing policies. - Ensure quality and accuracy while understanding deal priorities and executing transactions in line with business requirements and timelines. - Support deal structuring, including drafting and reviewing commercial language, terms, and clauses, and participate in calls with Sales and internal teams to clarify deal requirements and resolve issues. - Analyze order management processes and identify opportunities to simplify, standardize, automate, and improve workflows, reducing manual effort, errors, and turnaround time. - Assist with revenue recognition processes and support audit requirements. - Provide excellent customer service by addressing inquiries and resolving discrepancies efficiently. - Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data analysis, and process optimization.