Field Service

- Participate in troubleshooting for both hardware and software issues; - Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations - MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality; - Provide onsite escorts for Third Parties; - Customer Location survey updates (rack elevations, current equipment, etc.); - Video room support including endpoints and meeting room panels; - Assisting with live events as requested by Customer - Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support). - Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software). - Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues); - Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud); - Validating that conferencing systems, telepresence systems, and video conferencing suites are operational - Checking networked printers and MFDs for error messages - Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding) - Are trained in and at the appropriate level of experience for the technologies and products being supported; - Have at least two (2) years of experience in end user services support analyst roles; - Can speak clearly, communicate effectively, read, and write in both the language(s) local to their site and English; - Participate in troubleshooting for both hardware and software issues; - Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations - MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality; - Provide onsite escorts for Third Parties; - Customer Location survey updates (rack elevations, current equipment, etc.); - Video room support including endpoints and meeting room panels; - Assisting with live events as requested by Customer - Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support). - Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software). - Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues); - Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud); - Validating that conferencing systems, telepresence systems, and video conferencing suites are operational - Checking networked printers and MFDs for error messages - Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding) - Are trained in and at the appropriate level of experience for the technologies and products being supported; - Have at least two (2) years of experience in end user services support analyst roles; - Can speak clearly, communicate effectively, read, and write in both the language(s) local to their site and English;