Team Manager-Screening & Sampling-HO & SUPPORT-Business Process Management Group

Description Role: Cyber Incident Team – MHA – I4C - Unit Manager (M6) The Unit Manager is responsible for: - End-to-end monitoring and actioning of NCRP/CFCFRMS complaints within prescribed timelines. - Immediate fund protection measures including account lien marking and hold actions on beneficiary accounts. - Coordination with Law Enforcement Agencies (LEAs), Cyber Police, I4C authorities and internal stakeholders for action and information sharing. - Management of account freeze/defreeze requests, customer grievances and fraud-related disputes. - Governance oversight, regulatory compliance, audit readiness and management reporting. - Leading the cyber incident response team and driving adherence to internal and regulatory service standards. - Any other job assigned time to time The role routinely requires: - Decision-making on time-sensitive account lien marking and fund protection actions. - Direct engagement with senior officials from Law Enforcement Agencies, Cyber Police, I4C and regulatory stakeholders. - Assessment and resolution of complex account freeze/defreeze cases involving legal, operational and reputational considerations. - Oversight of high-value and sensitive cyber fraud incidents with potential financial and customer impact. - Management of regulatory reviews, audit observations, governance forums and senior management reporting. - Leadership of a specialized cyber fraud operations team responsible for maintaining critical service levels and regulatory compliance.