Workfront Fusion Developer & Configuration Specialist

Description Genpact (NYSE: G), is where human experience and advanced technology solutions converge to create transformative business outcomes. As a digital experience agency and technology powerhouse, we specialize in translating user insights into scalable, platform-driven solutions. In partnership with leading technology providers, we help organizations accelerate growth through platform innovation and experience-led transformation. Key Responsibilities Fusion Development & Integrations - Design, build, and maintain Workfront Fusion scenarios for multi-system integrations (e.g., Workfront, Salesforce, Jira, ServiceNow, Slack, Microsoft Teams, Azure DevOps, SharePoint, Smartsheet). - Translate business and functional requirements into reliable, well-structured Fusion automations. - Apply Fusion development best practices, including module structuring, scenario orchestration, error handling, and reusability patterns. - Work with REST APIs, JSON/XML data structures, and authentication protocols (OAuth2, Bearer tokens) to build and troubleshoot integrations. - Implement logging, monitoring, and error-handling to improve reliability and reduce downtime of Fusion workflows. - Support the deployment lifecycle (design → testing → UAT → go-live → maintenance) for Fusion-based automations. - Collaborate with technical teams and Workfront Consultants to ensure Fusion solutions align with platform configuration and avoid overlap or duplication. Workfront Configuration & Administration - Administer and maintain the Adobe Workfront platform, including project templates, custom forms, workflows, layouts, queues, dashboards, and reports. - Manage user accounts, roles, permissions, groups, and teams. - Configure automation, notifications, approval processes, and routing rules within Workfront. - Implement and maintain governance standards, system settings, and platform best practices. - Partner with business stakeholders to gather requirements and translate them into effective Workfront configurations. - Analyze existing workflows and recommend process improvements. - Develop and maintain reports, dashboards, and KPIs for leadership and project teams; monitor system usage and adoption. - Troubleshoot configuration-related issues and coordinate with Adobe support and internal IT as needed. Minimum Qualifications and Skills - 4–6 years of overall professional experience in enterprise workflow/project management platforms, with hands-on exposure to both Adobe Workfront Fusion and Workfront configuration/administration. - Practical experience designing and maintaining Fusion scenarios, including flow control, error handling, and scheduling. - Working knowledge of the Workfront API, REST APIs, and common authentication patterns (OAuth2, tokens). - Hands-on experience configuring Workfront custom forms, templates, workflows, queues, dashboards, and reports. - Understanding of Workfront user administration, roles, permissions, and security settings. - Comfort working with JSON/XML and basic data transformation logic. - Good analytical, troubleshooting, and communication skills, with the ability to work directly with business stakeholders. - Experience working within Agile and/or Waterfall project environments. Desirable Skills and Tools - Exposure to other iPaaS platforms (e.g., MuleSoft, Boomi, Make/Integromat). - Familiarity with scripting languages (JavaScript, Python) for custom data transformation. - Experience using Postman or Swagger for API testing and validation. - Familiarity with the broader Adobe Experience Cloud ecosystem (Marketo, AEM, Analytics, Campaign). - Exposure to logging/monitoring tools (e.g., Datadog, Splunk) for automation performance tracking.Adobe Workfront and/or Fusion Certification preferred Experience Level: 4–6 years