Technical support engineer

Key Responsibilities: - Provide remote assistance to field teams to diagnose and troubleshoot hardware issues with Dozee devices. - Use diagnostic tools and software such as Grafana, Postman, etc., to remotely assess technical issues. - Identify root causes and provide effective solutions or guide field teams in implementing temporary fixes until permanent resolution. - Collaborate with field teams, engineering, and product teams to escalate complex issues and implement long-term solutions. - Maintain detailed logs of technical issues, troubleshooting steps, resolutions, and communications with field teams. - Provide clear instructions to field staff and customers, ensuring understanding of troubleshooting processes and solutions. - Stay updated with product updates, troubleshooting techniques, and hardware knowledge for effective support. - Provide insights on recurring issues and suggest improvements to enhance product reliability and support efficiency. Skills: Coding, Consulting, Business Excellence, Automation, Analytical Experience: 3.00-5.00 Years