Java production support

We are looking for an experienced Java Production Support Engineer to join our team. The ideal candidate will have strong technical skills in Java , Spring Boot , and SQL , along with deep experience in supporting production environments . You will be responsible for incident management , troubleshooting , issue resolution , and ensuring high availability and performance of business-critical applications. Key Responsibilities: - Provide L2/L3 support for Java-based production applications. - Investigate, analyze, and resolve technical issues in a timely and efficient manner. - Monitor application performance and ensure system stability using monitoring tools (e.g., Splunk, Dynatrace, AppDynamics). - Perform root cause analysis (RCA) and coordinate with development teams for permanent fixes. - Create and maintain incident tickets , logs, and documentation for recurring issues. - Develop scripts for automation , monitoring, and support tools using Shell , Python , or similar. - Work closely with DevOps , Development , and QA teams to deploy changes and hotfixes. - Ensure SLA adherence and work on continuous improvement of support processes. - Participate in on-call rotations for 24x7 support as needed. Required Skills: - 7–12 years of total experience in Java/J2EE application support or development. - Strong experience in Spring Boot , Microservices , and RESTful APIs . - Proficient in SQL , writing complex queries, analyzing DB issues (MySQL, Oracle, PostgreSQL). - Good understanding of application servers , logs, and monitoring tools. - Experience in Unix/Linux environments with scripting knowledge (Shell, Bash). - Strong problem-solving and troubleshooting skills. - Ability to read and understand Java code to support and debug production issues. Preferred Skills: - Experience with cloud platforms (AWS, Azure, or GCP). - Knowledge of CI/CD tools (e.g., Jenkins, Git, Maven). - Exposure to incident and change management processes (ITIL framework). - Familiarity with message brokers like Kafka, RabbitMQ is a plus. - Understanding of container technologies (Docker, Kubernetes) is desirable. Education: - Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Skills: Java Production Support, Sql, Itil, Springboot Microservices, Java, J2ee Experience: 7.00-12.00 Years