General Sales Manager

Sales Strategy and Revenue Management Develop and implement company-wide sales strategies to achieve revenue, gross profit, and profitability targets. Set and monitor sales budgets, targets, and performance objectives across all branches and sales teams. Identify sales gaps and implement corrective actions to improve performance and achieve company objectives. Sales Team Leadership and Performance Management Lead, coach, and develop Sales Managers, Branch Managers, and sales personnel to achieve individual and team targets. Conduct regular sales performance reviews, provide direction, and identify training and development needs. Promote a high-performance sales culture focused on accountability, customer service, teamwork, and results. Business Development and Market Expansion Identify and pursue new business opportunities, major accounts, projects, and strategic partnerships. Develop strategies to expand the company’s market presence across Papua New Guinea. Monitor market trends, competitor activities, customer requirements, and emerging opportunities to guide sales initiatives. Key Account and Customer Relationship Management Build and maintain strong relationships with key corporate, government, and institutional customers. Support branches and sales teams in major quotations, tenders, negotiations, and strategic account development. Ensure high standards of customer service and timely resolution of significant sales and customer concerns. Sales Forecasting, Pipeline and Reporting Maintain accurate company-wide sales forecasts and monitor the sales pipeline, quotations, tenders, and major opportunities. Review branch and sales team performance against budget and provide regular sales reports and recommendations to senior management. Ensure accurate and timely reporting of sales activities, results, margins, and business opportunities. Product, Pricing and Margin Management Work closely with management and relevant departments on product positioning, pricing, promotions, and sales campaigns. Ensure sales teams understand the company’s ICT solutions, copiers, hardware, furniture, appliances, and other product offerings. Monitor sales margins and ensure transactions support the company’s profitability objectives. Cross-Functional Coordination and Compliance Work closely with Branch, Operations, Service, Software, Stocks, Accounts, and Purchasing teams to support customer requirements and business objectives. Ensure sales activities comply with company policies, procedures, approved pricing, credit requirements, and applicable standards. Skills:- Sales management, Business Development, Revenue growth, Key account management, Customer Relationship Management (CRM), Market analysis and Strategic planning