Banking Executive: Email Support

Key Responsibilities - Respond to customer queries and concerns through professional and timely email communication. - Understand and resolve issues related to banking, financial services, or other domains as per customer interactions. - Maintain accurate records of customer interactions and follow-up actions. - Work collaboratively with internal departments to ensure prompt resolution of issues. - Ensure compliance with data privacy and internal communication guidelines. - Meet performance KPIs like TAT, quality score, and customer satisfaction (CSAT). - Adapt to evolving processes and contribute to continuous improvement in service delivery. Requirements - Minimum 1 year of experience in BFSI domain or 2 years in other customer support roles. - Strong written English communication skills. - Good understanding of email etiquette and customer service practices. - Comfortable working in a fast-paced and target-driven environment. - Proficient in using CRM tools and email platforms. - Immediate joiners preferred. Skills: Bfsi, Customer Handling, Email Support, Written Communication, CRM Tools, Problem-solving, Customer Service Experience: 1.00-6.00 Years