Job Description
- Acknowledge, troubleshoot, and resolve tickets assigned to the team accurately. - Escalate incidents internally or to 3rd party partners when necessary. - Participate punctually in specific projects related to their specialty. - The Network Engineer must possess good interpersonal skills and be a team player. In close relations with: - Atos Infrastructure Operations Team - Incident Manager - Problem Manager - Service Delivery Manager - CMDB Manager - Change Manager - End User Duties: - Maintain the network infrastructure: Incident resolution, problem resolution. - Troubleshooting, coordination with third-party suppliers as well as with the central IT department of the customer. - Advise the project team and ECTL in areas such as capacity management. - Contingency planning, environment planning, configuration management, and other relevant tasks related to the role. - Design and implement network solutions. - Maintain relevant documents/manuals describing the network infrastructure. - Provide input for incidents/problems/defects post-closure analysis to the incident/problem manager and/or the technical team leader. - Provide input or organize regular knowledge transfer sessions. Working Conditions: - Work shifts of 8 hours covering the time range between 7:00 AM and 7:00 PM from Monday to Friday, with some flexibility required for occasional overtime or standby duty. Employment and technical requirements: (At least 5 years of professional experience in the specific domains as described below) - Switching and routing engineer (Cisco Nexus 9k, Catalyst, VRFs, and OSPF Routing). - Wireless LAN controller (Cisco). - 802.1x / Cisco ISE. - Firewall engineer (Checkpoint). - Pulse Secure SSL VPN (plus). - Load-balancer F5 (plus). - IPAM, DNS, Proxy, and ServiceNow knowledge (plus). - Cisco Meraki experience and skills. - Aruba. - Access Points provisioning. - Access Points management. - Wireless clients management. - Wireless clients filtering. - Wireless clients accounting. Skills: Cisco Asa, Wireless, Srx, Checkpoint, Firewall, Routing, Switching Experience: 5.00-10.00 Years
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