Technical Support (Salesforce Application)

Job Description: Paramatrix Technologies Pvt. Ltd is seeking a Technical Support professional specializing in Salesforce Applications. The role involves providing end-to-end support for Salesforce, troubleshooting issues, implementing fixes, training users, and documenting processes to ensure smooth and efficient usage of the platform. Key Responsibilities: - Salesforce Support: Provide technical assistance and support for Salesforce applications used within the organization. - Troubleshooting: Identify and resolve issues related to Salesforce workflows, configurations, and integrations. - Issue Resolution: Implement fixes for bugs, errors, and user-reported problems in Salesforce. - User Training: Conduct training sessions and provide guidance to end-users on Salesforce functionalities. - Documentation: Maintain accurate records of workflows, fixes, best practices, and user guides. - Collaboration: Work closely with internal teams and stakeholders to ensure optimal Salesforce performance. Required Skills & Qualifications: - 3 – 8 years of experience in technical support or Salesforce administration. - Strong knowledge of Salesforce platform, workflows, and configuration. - Experience troubleshooting Salesforce issues and implementing solutions. - Ability to train users and create clear documentation. - Excellent communication and interpersonal skills. Skills: issue resolution , workflow management , User Training, Salesforce, Technical Support Experience: 3.00-8.00 Years