BPM & RPA Consultant

Description 1. Workflow Process & BPM Automation - Design, configure, and deploy workflow processes on BPM platforms. - Analyse existing business processes, identify inefficiencies, and map workflow automation opportunities. - Develop and configure low-code/no-code workflow applications aligned with business requirements. - Create process maps, approval workflows, escalation rules, and SLA-based workflow routing. - Coordinate with business stakeholders and process owners to test, refine, and deploy workflow-driven solutions. - Monitor workflow performance and recommend improvements to optimise turnaround time and operational efficiency. - Ensure workflow governance, process compliance, and audit readiness. 2. RPA (Robotic Process Automation) Development & Support - Design, develop, and deploy RPA bots using tools such as Nividous, UiPath, Automation Anywhere, or Blue Prism to automate high-volume, rule-based business processes. - Identify suitable automation candidates across finance, sales, operations, and support functions through process discovery and feasibility assessments. - Build attended and unattended automation workflows including screen scraping, data extraction, report generation, and ERP interactions. - Perform bot monitoring, exception handling, maintenance, and version upgrades to ensure stability and performance. - Document RPA solutions including Process Definition Documents (PDDs), Solution Design Documents (SDDs), and test scripts. - Collaborate with IT and business teams to integrate RPA bots with BPM, ERP, and enterprise systems for end-to-end automation. 3. Application Development & System Support - Develop and customise applications using BPM tools, RPA platforms, or relevant low-code technologies. - Build and maintain API integrations and facilitate structured data exchange between enterprise systems. - Perform testing, debugging, and performance validation of developed applications and bots. - Support workflow-related system enhancements, configurations, and issue resolution. 4. User Support & Adoption - Provide first and second-level support to end users, resolving workflow and automation-related issues within defined SLAs. - Conduct user training sessions and create self-help materials to drive adoption of workflow and automation solutions. - Act as a liaison between technical teams and business users to translate requirements into workable solutions. - Support change management and adoption initiatives for newly implemented workflow and automation processes. 5. Data Management & Reporting - Manage data uploads, validations, and transformations across workflow and connected enterprise systems. - Build and maintain reports and dashboards that provide actionable insights on workflow and automation performance. - Ensure compliance with data governance standards and audit requirements. - Monitor workflow KPIs and operational metrics to support decision-making and process optimisation. 6. Process Improvement & Digitization - Proactively identify opportunities to optimise system usage, eliminate manual interventions, and automate repetitive workflows. - Support digital transformation and continuous improvement initiatives aligned with organisational goals. - Recommend workflow redesign and process simplification to improve operational efficiency and user experience. - Contribute to developing a Centre of Excellence (CoE) mindset around workflow automation and digital tools. 7. Documentation - Maintain up-to-date documentation of workflow configurations, process maps, RPA bot designs, and user manuals. - Ensure documentation quality meets audit and compliance standards. - Prepare process documentation, SOPs, and workflow governance materials. Technical Skills Domain | Skills & Tools | BPM/RPA Workflow Tools | UiPath Studio / Orchestrator, Automation Anywhere (A360), Blue Prism — bot development, monitoring & exception handling or equivalent low-code workflow platforms | Workflow Management | Process mapping, SLA workflows, approvals, escalation rules, business rules configuration | Integration & APIs | REST / SOAP APIs, JSON/XML | Database & Scripting | SQL (queries, stored procedures), basic Java or Python scripting, data transformation | ERP Knowledge | SAP or S4 Hana— functional understanding of finance/sales modules | DevOps & Documentation | Git basics, PDD/SDD documentation, SOP preparation |