Chat Support Role

Candidate Requirements : We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms. Key Responsibilities - Handle inbound customer interactions via chat with professionalism and empathy. - Understand customer issues and provide accurate and timely resolutions. - Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS). - Document chat interactions clearly and accurately in internal systems. Required Qualifications - 0–2 years of customer service experience (chat support preferred). - Strong written communication skills in English. - Ability to manage multiple chat conversations simultaneously. Preferred Qualifications - Prior experience in chat-based customer support. - Exposure to healthcare, insurance, or managed care processes. - Familiarity with CRM tools or chat platforms. - Excellent typing speed and accuracy. Educational Background Eligibility - B.Sc. - B.Com. - B.A. - MBA Skills: Chat Support Experience: 0.00-2.00 Years