BPO Associate Director

Key Responsibilities: - Sales Enablement & Support - Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services. - Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices. - Assist in pricing strategies, cost estimation, and solution design for prospective clients. Client Engagement - Participate in client calls and meetings to articulate service offerings and address technical queries. - Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly. Market Intelligence - Analyze industry trends, competitor offerings, and regulatory changes to support strategic decision-making. - Identify new opportunities for growth within the medical coding domain. Should possess Radiology domain expertise + Multispecialty experience ( IVR, Anesthesia, Surgery, EM, ED etc..) Team Leadership - Mentor and guide the sales support team to ensure timely and accurate deliverables. - Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations. Compliance & Quality - Ensure all proposals and solutions adhere to HIPAA, CMS, and other regulatory requirements. - Maintain up-to-date knowledge of ICD-10, CPT, HCPCS, and payer guidelines. Required Qualifications: - Bachelor’s degree in Healthcare Administration, Life Sciences, or related field (Master’s preferred). - 10+ years of experience in US healthcare domain with strong exposure to medical coding services. - Proven track record in sales support, pre-sales, or business development within healthcare outsourcing. - In-depth knowledge of ICD-10, CPT, HCPCS coding standards and compliance frameworks. - Excellent communication, presentation, and stakeholder management skills. - Strong analytical and problem-solving abilities. Preferred Skills: - Experience working with US healthcare providers, payers, or RCM companies. - Familiarity with sales CRM tools and proposal management systems. - Ability to work in a fast-paced, deadline-driven environment. Key Competencies: - Strategic Thinking - Client-Centric Approach - Leadership & Team Management - Technical Expertise in Medical Coding - Negotiation & Influencing Skills