Lead Principal Advanced Services Engineer

Description We are seeking a highly skilled Senior Oracle Middleware & Integration Consultant with over 10 years of experience in Oracle Middleware technologies, Oracle Integration Cloud (OIC), Oracle GoldenGate, and Observability solutions. The ideal candidate should possess strong hands-on expertise in managing and supporting mission-critical production environments, troubleshooting complex integration issues, ensuring high availability, and working directly with enterprise customers. The role requires excellent technical, analytical, and customer-facing skills with the ability to drive production stability, performance optimization, and continuous service improvements. Responsibilities Key Responsibilities - Provide L2/L3 production support for Oracle Middleware and Integration platforms. - Design, implement, and support Oracle Integration Cloud (OIC) integrations. - Deploy, configure, monitor, and troubleshoot Oracle Middleware environments. - Manage Oracle GoldenGate replication environments, monitor replication health, and resolve synchronization issues. - Build and maintain observability solutions using Oracle Management Cloud, OCI Logging, OCI Monitoring, Grafana, Prometheus, ELK, Splunk, or similar tools. - Perform root cause analysis (RCA) for critical production incidents and implement preventive actions. - Monitor system health, integration flows, middleware components, and database replication. - Handle production incidents while meeting defined SLAs. - Collaborate with customers, application teams, DBAs, infrastructure, networking, and cloud teams to resolve production issues. - Participate in on-call support and planned maintenance activities. - Develop automation scripts for monitoring, deployment, and operational tasks using Shell, Python, or Ansible. - Maintain operational documentation, runbooks, knowledge articles, and standard operating procedures. - Participate in change management, release management, and disaster recovery planning. - Drive performance tuning and capacity planning initiatives. Required Technical Skills Oracle Middleware - Oracle WebLogic Server - Oracle SOA Suite - Oracle Service Bus (OSB) - Oracle HTTP Server (OHS) - Oracle Enterprise Manager (OEM) - Oracle Fusion Middleware Administration Oracle Integration - Oracle Integration Cloud (OIC) - REST APIs - SOAP Web Services - File Adapter - Database Adapter - FTP/SFTP - OCI Integration Services Observability & Monitoring Experience with one or more: - OCI Logging - OCI Monitoring - OCI Operations Insights - Oracle Management Cloud - Prometheus - Grafana - ELK Stack - Splunk - AppDynamics - Dynatrace - OpenTelemetry Cloud Platforms - Oracle Cloud Infrastructure (OCI) - Basic AWS/Azure knowledge is a plus Databases - Oracle Database - SQL - PL/SQL - Performance Analysis Automation - Shell Scripting - Python - Ansible - Terraform (Preferred) Production Support Skills - Incident Management - Problem Management - Change Management - Root Cause Analysis (RCA) - High Availability Architecture - Disaster Recovery - Performance Tuning - Capacity Planning - ServiceNow - Jira - ITIL Processes - SLA Management Soft Skills - Strong customer communication and stakeholder management. - Experience handling enterprise production customers. - Excellent troubleshooting and analytical skills. - Ability to work under pressure during critical incidents. - Strong documentation and presentation skills. - Team player with mentoring experience. - Ability to work in a 24x7 production support environment when required. Preferred Qualifications - Oracle Cloud Infrastructure (OCI) Certification - Oracle Integration Cloud (OIC) Certification - Oracle WebLogic Administration Certification - Oracle GoldenGate Certification - ITIL Foundation Certification - Oracle Cloud Operations experience Desired Candidate Profile - 10+ years of hands-on experience in Oracle Middleware technologies. - Strong expertise in Oracle Integration Cloud (OIC). - Hands-on experience administering Oracle GoldenGate environments. - Experience implementing and managing observability and monitoring solutions. - Proven experience supporting large-scale production environments with enterprise customers. - Excellent knowledge of middleware architecture, integration patterns, and production operations. - Strong troubleshooting skills with the ability to resolve critical production issues independently. - Experience working in cloud-based environments, preferably Oracle Cloud Infrastructure (OCI). - Ability to lead technical discussions and mentor junior engineers. Qualifications Career Level - IC5