Services Consultant Sr

About the opportunity The Centre of Excellence (CoE) Services Consultant Sr. plays a critical role in the successful delivery of implementation projects by actively participating in key phases of the lifecycle. Working closely with the Project Manager and the project team, the consultant is responsible for delivering high-quality work on projects, including but not limited to, solutioning, configuration, system readiness, data loads, cutover to production, etc. This role requires a strong understanding of best practices, attention to detail, and the ability to collaborate across various teams to ensure customer requirements are accurately translated into functional solutions. The consultant contributes to maintaining the delivery standards, identifying potential issues early in the process, and supporting clients throughout the transition to live operations, ensuring a smooth and successful go-live. What you'll get to do Collaborate with Project Managers and the project teams to deliver high-quality implementation services for customers across diverse industries. Configure Dayforce application to meet customer’s documented business requirements Participate in the implementation lifecycle, including but not limited to solutioning, configuration, system readiness, production cutover activities, etc. Attend internal project meetings and provide status on progress of activities and deliverables Provide customers with follow-up consulting and general assistance in areas of expertise Be a “go-to” resource for specific functional areas for both internal and external users Assist in identifying process improvements, implementation risks, and mitigation strategies to support successful project outcomes. Contribute to knowledge sharing within the CoE by documenting lessons learned, reusable assets, and implementation insights. Develop hands-on expertise with the latest tools, platforms, and methodologies in a fast-paced, learning-focused environment. Continuously grow your skills by working alongside experienced professionals in a culture that values innovation, collaboration, and excellence. Document solutions and contribute to a solutions repository. Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release. Skills and experience we value Bachelor’s degree or equivalent experience 6+ years’ experience in a Software Implementation role or 4+ years of experience in a WFM Lead Consultant role. Experience with one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Dayforce (preferred) Experience and strong understanding of ANZ region. Experience in configuring pay policies, LSL, NZHA, entitlements, workflows, schedules, shift rotations, etc. Knowledge of local statutory requirements Well versed in HCM terminologies, and best practices Working understanding of HCM best practices through on-the-job experience Proficient in Microsoft Office products Experience with HCM software in a SaaS / Cloud computing environment Experience with SQL and relational databases is Preferred Experience in Importing and Exporting of Employee data loads. Basic understanding of XML is an asset Understanding of common human capital management (HCM) business practices Understanding of different industries and how software can be applied to support customer’s business practices Customer relationship acumen Ability to engage with multiple projects & customers at the same time and manage priorities Excellent organization, communication, and collaboration skills Ability to lead and facilitate customer workshops and sessions