Technical Engineer

1.Incident Management: Respond to and resolve desktop support tickets within the defined SLA. Provide first-line support for hardware, software, and peripheral issues. Escalate unresolved issues to the L2 engineer or relevant teams. 2.Hardware and Software Support: Perform basic troubleshooting of desktops, laptops, printers, and peripherals. Install, configure, and maintain operating systems and standard software applications. Replace or repair hardware components as needed. 3.User Support: Assist users with login issues, software installations, and basic application troubleshooting. Provide support for email configuration and access. Guide users on IT policies and best practices. 4.Asset Management: Maintain inventory of IT assets such as desktops, laptops, and peripherals. Perform routine health checks of IT equipment. 5.Network Connectivity: Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN. Support basic configuration of network printers. 6.Documentation and Reporting: Log and document all incidents and resolutions in the ticketing system. Provide daily and weekly status reports to the IT supervisor.