Team Lead

Role and Key Responsibilities : - Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements - Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly - Identify performance related issues, develop an action plan for improvement and implement corrective action - Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations - Communicate expectations to employees and provide timely updates - Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities - Stay current on internal work processes, policies and procedures. Attend required manager development training - Promote CNX values- walk the talk and lead by example - Exercise independent judgment and discretion in the performance of the said main function to implement management policies - Support and manage the program together with other Team Leaders and Managers - Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements - Manage team members on a regular basis and write and deliver performance appraisal. Key Skills & knowledge: - Graduation in related field with one to three years of relevant experience preferred (Banking – credit card preferred) - Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions - Prior experience in the Credit card domain - preferred. - Highly motivated individuals with skills to develop and coach team members to achieve performance expectations - Work well under pressure and follow through on items to completion - Strong communication skills, both written and verbal - Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables - Ability to mentor, coach and provide direction to team members Skills: Prioritization, Banking Products Experience: 3.00-8.00 Years