Head of IT

This role is for one of the Weekday's clients Salary range: Rs 4000000 - Rs 5000000 (ie INR 40-50 LPA) Experience: 8+ yrs Location: Mumbai Job Type: full-time We are seeking an experienced IT Operations & Governance Leader to transform and modernize the organization's IT function. This is a high-impact leadership role focused on building scalable IT processes, governance frameworks, service management capabilities, and operational excellence from the ground up. The ideal candidate will lead the end-user computing environment, office infrastructure, cloud administration, vendor ecosystem, and IT governance initiatives while driving a culture of accountability, documentation, and service excellence. This role requires a hands-on leader who can assess existing operations, implement best practices, establish measurable service standards, and create a customer-focused IT organization that supports business growth. Requirements Key Responsibilities - Lead and transform the overall IT function, establishing governance frameworks, service catalogs, SLAs, and operational processes. - Manage end-user computing services, including device provisioning, lifecycle management, helpdesk operations, software deployment, and employee onboarding/offboarding. - Oversee office infrastructure, networking, firewall administration, connectivity, and hardware environments to ensure reliable business operations. - Administer cloud environments at an organizational level, including account governance, security controls, access management, cost monitoring, and reporting. - Manage enterprise SaaS platforms, software licensing, vendor contracts, renewals, utilization tracking, and cost optimization initiatives. - Build and maintain IT governance practices, including Configuration Management Database (CMDB), asset management, access controls, and policy enforcement. - Drive IT security readiness by collaborating with security partners and supporting compliance initiatives such as ISO 27001 and SOC2 preparedness. - Lead incident management, problem resolution, service improvements, and operational reporting. - Manage relationships with technology vendors, ISPs, hardware providers, SaaS partners, and external service providers. - Lead, mentor, and develop IT team members while fostering a culture of ownership, accountability, customer service, and continuous improvement. - Establish documentation standards, SOPs, operational playbooks, and knowledge management processes. - Partner with business stakeholders to align IT services with organizational objectives and operational needs. What Makes You a Great Fit - 10–14 years of experience in IT Operations, Infrastructure, or IT Service Management, including leadership experience managing enterprise IT functions. - Proven track record of building or transforming IT operations, governance frameworks, service catalogs, SLAs, and CMDB practices. - Strong expertise in ITSM platforms such as ServiceNow, Jira Service Management, Freshservice, or similar tools. - Hands-on experience with vendor management, contract negotiations, technology procurement, and service provider governance. - Strong knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs, firewall administration, and enterprise infrastructure management. - Experience managing cloud environments, particularly AWS account administration, governance, security, and cost management. - Understanding of cybersecurity principles, IT controls, compliance requirements, and governance frameworks. - Excellent incident management, problem-solving, and operational leadership capabilities. - Strong stakeholder management and communication skills with the ability to collaborate across all levels of the organization. - Experience with ITIL practices, ISO 27001, SOC2 readiness, MDM solutions, and enterprise SaaS administration is highly desirable. - A process-oriented leader who values documentation, accountability, operational excellence, and continuous improvement.