Service Engineer

Service Delivery: - Develop and implement service delivery strategies to meet the needs of clients or customers. - Monitor service performance against established metrics, identify areas for improvement, and take corrective actions as necessary. - Ensure service delivery meets or exceeds quality standards and customer expectations. Client/Customer Relationship Management: - Build and maintain strong relationships with clients or customers, serving as the primary point of contact for service-related inquiries or issues. - Proactively identify client/customer needs and recommend solutions to enhance satisfaction and loyalty. - Address escalated service issues promptly and effectively, striving to resolve conflicts and maintain positive relationships. Process Improvement: - Continuously evaluate service delivery processes and workflows to identify inefficiencies and opportunities for improvement. - Implement process enhancements and best practices to streamline operations, reduce costs, and enhance service quality. - Monitor the effectiveness of process improvements and make adjustments as needed. Financial Management: - Develop and manage budgets for service operations Reporting and Analysis: - Prepare regular reports on service performance, including key metrics, trends, and insights. - Communicate findings and recommendations to senior management and other stakeholders. Essential Duties and Responsibilities - Installation, Maintenance Product Support for all AMT - SI s product line including PAR, SOL SR products. - To provide installation support for AMT Scientific Instruments products at customer location as per customer contracts /agreed standards. - To provide end user online / onsite (end user facility) training to help them familiarize, operate and maintain the instrument as per agreed customer contract terms. - To contact customers to assess the problems and advise necessary action required to include quotation by E-mail. - Provide Application support to the end users. - Create opportunities to grow service review through revenues such as a paid preventive maintenance service/ annual calibration or upselling opportunities. - Provide technical support to customers. - Managing AMT Service Centre in India and handling service activities for the instruments coming to the lab for repair services. - Develop strategies work with Area Sales Manager for maximizing penetration of the company's products in the region - Work with the US/UK Technical Support, Customer Support and Production groups to ensure that a teamwork environment is established, and customer service and support is of the highest standard. Skills and Knowledge - High level of communication/Interpersonal skills (Verbal and written - Experience of Component level Service is preferred. - Must be self-motivated, able to work alone and with others. (At all levels across the country) - Good organizational skills. - Good Knowledge of Electronics Testing and fault finding. Skills: Service Delivery, Customer Support, Product Support, Service Operations, Service Quality, Technical Support, Customer Service Experience: 3.00-8.00 Years