Belgaum Head – Operations, Delivery & Growth

We are a growing IT consulting and software services company serving clients across India and North America. Our expertise includes ERP, CRM, business automation, managed services, software development, and digital transformation solutions. We are building a strong delivery and operations center in Belgaum and have an ambitious vision to scale the business to ₹50 Crore annual revenue over the coming years. We are looking for a passionate, ambitious, and highly accountable leader who wants to grow with the company and eventually become part of the executive leadership team. Office Location: Miso Robobotics, Nand-Manohar Plaza, Vengurla Road, Sulaga-U. Belgaum-Karnataka 591108 Google Map: https://maps.app.goo.gl/tXdzkHXpJGbch8Zc9 Why This Role Is Exciting This is not a traditional branch manager position. This is an opportunity to: - Help build a ₹50 Crore IT company from the ground up. - Work directly with the founder and leadership team. - Lead and grow the Belgaum operations center. - Build teams, processes, and culture. - Gain exposure to international customers. - Learn business operations, delivery management, and leadership. - Fast-track your career toward Operations Director, VP Operations, or COO. If you are looking for a role where you can make a real impact rather than simply manage day-to-day activities, this opportunity is for you. Role Summary The Belgaum Head will be responsible for supporting and driving the growth of the Belgaum office across operations, project delivery, people management, customer success, process improvement, and organizational development. The role requires a hands-on leader who enjoys solving problems, building teams, improving processes, and taking ownership of outcomes. You will work closely with the Founder to help scale the organization while creating a high-performance and growth-oriented culture. Responsibilities (End-to-End) Operations Management - Manage daily operations of the Belgaum office. - Ensure smooth functioning of teams and office infrastructure. - Monitor productivity and operational performance. - Establish and improve business processes. Project Delivery & Execution - Coordinate project delivery teams. - Track project status, timelines, and resource allocation. - Identify risks and proactively resolve issues. - Ensure high-quality delivery standards. - Improve project visibility and accountability. Team Leadership - Support recruitment and onboarding activities. - Mentor team members and future leaders. - Conduct performance reviews and coaching sessions. - Build a positive and accountable work culture. - Improve employee engagement and retention. Business Growth Support - Support execution of company growth initiatives. - Participate in planning and strategic discussions. - Identify operational bottlenecks and opportunities. - Help improve service offerings and delivery capabilities. Customer Success - Build strong relationships with customers. - Participate in customer review meetings. - Support issue resolution and escalations. - Ensure customer satisfaction and retention. Process & Quality Improvement - Create and maintain SOPs and documentation. - Implement operational best practices. - Drive continuous improvement initiatives. - Monitor KPIs and performance metrics. Reporting & Governance - Maintain business dashboards and reports. - Present operational updates to leadership. - Track utilization, delivery performance, and team metrics. - Ensure adherence to company policies and standards. AI & Automation Initiatives - Promote use of AI tools across teams. - Identify opportunities for automation. - Improve productivity through technology adoption. - Support AI-driven business transformation initiatives. Requirements Education - Bachelor's Degree in Engineering, Computer Science, Business, Commerce, or related field. - MBA is a plus but not mandatory. Experience - 5 –7 years of experience in IT services, software development, ERP, CRM, consulting, managed services, or operations. - Experience managing teams or projects. - Experience coordinating multiple stakeholders. - Demonstrated ownership and leadership capabilities. Mandatory Skills (Checklist) Leadership ☑ Team Coordination ☑ Ownership Mindset ☑ Accountability ☑ Problem Solving ☑ Decision Making ☑ People Management Operations ☑ Project Tracking ☑ Resource Coordination ☑ Process Improvement ☑ KPI Monitoring ☑ Documentation Communication ☑ Excellent Written Communication ☑ Excellent Verbal Communication ☑ Customer Interaction Skills ☑ Meeting Facilitation ☑ Presentation Skills Technology ☑ Strong Computer Skills ☑ CRM/ERP Exposure ☑ Microsoft Office or Google Workspace ☑ Data Analysis and Reporting Preferred Skills (Nice to Have) - Experience with Zoho applications. - ERP implementation experience. - CRM implementation experience. - IT project management exposure. - Agile or Scrum knowledge. - Managed services experience. - Vendor coordination experience. - Recruitment and talent management experience. - Exposure to North American clients. AI Skills (Good to Have) - Familiarity with ChatGPT and Generative AI tools. - AI-assisted research and reporting. - Prompt writing and AI productivity techniques. - Use of AI for project management and documentation. - Workflow automation using AI tools. - Curiosity to learn and adopt emerging technologies. Office time: 10:00 AM IST to 07:00 PM IST BenefitsCareer Growth - Direct mentoring from company leadership. - Opportunity to grow into senior leadership roles. - Exposure to all aspects of business operations. Learning - Hands-on experience in building a high-growth company. - Leadership development opportunities. - Exposure to international customers and projects. Performance Rewards - Quarterly performance incentives. - Growth-linked bonus opportunities. - Leadership development path. Work Environment - High ownership and autonomy. - Fast-growing and entrepreneurial culture. - Opportunity to make meaningful contributions. What Success Looks Like (First 60 Days) First 30 Days Learn & Assess - Understand company services, customers, and processes. - Build relationships with all team members. - Review current projects and delivery status. - Understand key business metrics. - Identify immediate improvement opportunities. Deliverables - Complete operational assessment. - Create team and project status dashboard. - Present first improvement recommendations. Days 31–60 Execute & Improve - Implement priority process improvements. - Improve project tracking and visibility. - Establish weekly operational reviews. - Support hiring and onboarding activities. - Launch KPI reporting framework. Deliverables - Improved operational discipline. - Reduced delivery bottlenecks. - Clear action plan for team growth. - Leadership-approved roadmap for the next 6 months. Key Performance Indicators (KPIs) - Project Delivery Success Rate - Employee Utilization - Customer Satisfaction - Employee Retention - Hiring Effectiveness - Process Compliance - Operational Efficiency Improvements - Team Productivity - Revenue Support Contribution - AI Adoption and Automation Initiatives Ideal Candidate You may not currently be a Head of Operations, Branch Head, or Delivery Director. What matters most is that you have demonstrated ownership, leadership potential, strong communication skills, and a desire to build something meaningful. We are looking for someone who wants to grow from manager-level responsibilities today into executive leadership tomorrow and help build a ₹50 Crore technology company .