Principal Engineer, Service Delivery-PPDM

Principal Engineer, Service Delivery Dell Technologies customers rely on our products and services to drive progress. We take the services we deliver extremely seriously-ensuring our technology solutions help customers achieve their business priorities, overcome challenges, and scale for the future. Infrastructure Services plays a critical role in designing, deploying, and operating secure, resilient, and high-performance platforms. As trusted technical advisors, we partner closely with customers and internal teams to deliver enterprise-grade, software-defined infrastructure and drive continuous improvement across environments. Join us as a Principal Engineer, Service Delivery in our Infra Managed Services team in Bangalore to do the best work of your career and make a profound social impact. What you'll achieve As a Principal Engineer, Service Delivery, you will provide world-class technical expertise by managing and supporting enterprise data protection environments across Dell's global customers. You will act as a technical leader and escalation point, ensuring the stability, availability, and performance of backup, recovery, and infrastructure platforms. You will play a key role in driving operational excellence, SLA adherence, and continuous improvement initiatives, while collaborating with global teams and leading critical customer engagements. You will: - Manage and support end-to-end data protection environments (PPDM, NetWorker, Data Domain) - Handle L3 troubleshooting, incidents, and major escalations - Ensure SLA adherence, backups, restores, and disaster recovery readiness - Lead upgrades, migrations, and performance optimization - Collaborate with customers and teams, providing technical leadership and guidance Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements - 9+ years in Dell EMC Data Protection (PPDM, NetWorker, Data Domain) - Strong expertise in backup & recovery (VMware, Oracle, SQL) - Proven troubleshooting & incident management skills - Experience in migration, upgrades, DR, and capacity planning - Working knowledge of ITIL processes (Incident, Change, Problem) Desirable Requirements - Certifications in PPDM / NetWorker / Data Domain / ITIL - Exposure to cloud, hybrid environments, and storage/virtualization