Senior Quality Assurance Engineer

Key Responsibilities - Development Testing: Design, document, and execute test plans for features with automation in picture. - Bug Replication & Verification: Replicate complex production issues reported by customers, often with incomplete information, within a controlled test environment. - Help the L1 team to explain the solution for the issues and share documentations. - Root Cause Analysis: Collaborate with L3 Support Engineers to perform deep-dive analysis and isolate the source of defects across our product.. - Test Planning & Execution: Design, document, and execute targeted test plans for bug fixes and hotfixes, ensuring comprehensive coverage of the reported issue. - Regression Testing: Conduct thorough regression testing to certify that a fix has not introduced new problems into the platform. - Test Environment Management: Own and maintain the support team's test lab, which includes a variety of mobile devices, operating systems (iOS,Android, Windows, Chrome), and customer-like configurations. - Defect Management: Write clear, concise, and detailed bug reports in Jira, providing engineers with all the necessary information to resolve issues efficiently. Required Skills & Qualifications - Experience: 5+ years of hands-on experience in a Quality Assurance role, preferably within a product support, sustaining, or post-release team. - Must have used JIRA - Strong communication skils - Nice to have - MDM Domain Knowledge: - A strong understanding of Mobile Device Management (MDM) concepts, including device enrollment, policy management, and application deployment. - Proven experience testing on both iOS and Android platforms from a device management perspective. - Technical QA Skills: - Experience testing single-page applications (SPAs) built with modern frameworks (React preferred). - Proficiency in API testing using tools like Postman etc. - Demonstrated ability to read and interpret application logs to assist in troubleshooting. - QA Fundamentals: - Expertise in QA methodologies and the software development lifecycle. - A meticulous, detail-oriented approach to testing and documentation. - Flexible to work in shifts. Preferred Qualifications - Experience with QA test automation frameworks (e.g., Selenium, Cypress, Playwright) for building regression suites. - Good to have experience testing a commercial MDM, UEM. - Familiarity with querying databases (SQL or NoSQL). - Basic understanding of Node.js to better collaborate with the engineering team.