Senior Technical Writer

Key Activities/Responsibilities - Collaborate with developers, product managers, and other writers to develop new and revise existing technical content (release notes, user and administration guides, on-screen text) in a fast-paced environment. - Write for a range of customers, including new and experienced operators and administrators in the networking and security space. - Research writing assignments using a variety of sources including functional specifications, product requirements documents, feature use, reviewing issues, analyzing customer feedback, and interviewing subject matter experts. - Ensure compliance with documentation styles and standards. - Work as part of a distributed, global team in a dynamic environment. - Collaborate with other writing teams to develop comprehensive user documentation that spans different products. - Develop technical documentation using DITA tools. Required Qualifications - Excellent verbal and written communication skills. - Strong knowledge of technical writing fundamentals, industry standard writing styles, and content organization. - Ability to learn complex concepts quickly and explain them with clarity and technical accuracy. - Ability to establish rapport and working relationships with a variety of personalities. - Strong logical reasoning and problem-solving skills. - Demonstrated knowledge of technical writing fundamentals, industry standard writing styles, and content organization. - Detail-oriented with a high sense of responsibility for outcomes, and passion about the impact of what you develop. - Self-motivated with the ability to work independently and cooperatively with others. - Ability to remain calmly focused and persistent under pressure. - Excellent time management skills. - Highly dependable and flexible regarding work hours and critical coverage. - Adept at structured documentation development and knowledgeable about DITA standards and best practices. - B.A./B.S. in a Technical Discipline and/or English /Technical Communications and 5+ years of related work experience. Desired Qualifications - Experience documenting networking, security and load balancer products. - Technical Communications degree. - Experience using Jira, Confluence, and working in an agile development environment. - Experience developing how-to videos and illustrations. Skills: Confluence, Dita, Jira Experience: 4.00-9.00 Years