Centre Manager | Fitness & Lifestyle

This role is with our client, a Bangalore-based movement and lifestyle brand built around climbing, fitness, community and active living.The centre brings together sport, wellness, events and social experiences in a highly engaging, customer-focused environment. They are looking for an experienced Centre Manager / Club Manager / Operations Manager to take complete ownership of the centre's day-to-day operations, team, customer experience and commercial performance. This is a hands-on leadership role for someone who enjoys being on the floor, leading people, interacting with customers and driving the performance of a physical location. - Location: Bangalore - Employment Type: Full-time | On-site - Experience: 5–8+ years - Industry: Fitness | Sports | Hospitality | Premium Retail | Lifestyle | Consumer Services What You'll Own Centre Operations - Take end-to-end ownership of daily centre operations and operational readiness - Manage staff scheduling, shifts, deployment and daily priorities - Ensure SOPs, safety, cleanliness and service standards are consistently maintained - Identify operational issues early and drive quick resolution - Manage peak hours, weekends and high-footfall periods effectively Team Leadership - Lead and manage a team of approximately 8–20+ employees - Conduct daily briefings and ensure clear ownership across the team - Coach, train and develop team members - Handle hiring, onboarding, performance management and conflict resolution - Build a culture of accountability, service and teamwork Customer Experience & Community - Own the overall customer experience from first visit through repeat engagement - Monitor walk-ins, waiting times, first-visit experience and service quality - Handle customer concerns and service recovery - Build strong relationships with members and regular customers - Actively engage with customers and understand their needs and feedback - Support events, classes, programs and community initiatives Commercial Performance - Track and improve centre-level revenue and commercial performance - Monitor memberships, renewals, repeat visits and program enrolments - Track key metrics such as footfall, conversion, utilisation, retention and revenue - Identify opportunities to increase customer value and revenue - Maintain regular operational and performance reports What We're Looking For - 5–8+ years of professional experience - 2–3+ years managing a physical, customer-facing operation - Experience leading teams of 8–20+ people - Strong experience in team management, rostering, delegation and performance management - Comfortable working with revenue targets and business KPIs - Strong understanding of customer experience, retention and service operations - Confident handling hiring, onboarding, conflict resolution and team development - Highly approachable and comfortable interacting with customers throughout the day - Comfortable being hands-on and floor-focused, rather than operating primarily from a desk - Strong communication, organisation and problem-solving skills - Willing to work evenings, weekends and peak operating hours when required - Kannada/local language skills are a plus, but not mandatory. Backgrounds That Could Work Well We are open to candidates from customer-facing businesses such as: - Premium / boutique fitness - Sports & recreation - Hospitality - Premium retail - Sporting goods - Wellness & spas - Social or members' clubs - Coworking - Activity and experiential centres - Premium cafés / restaurants - Lifestyle and consumer services The key is strong location-level operations + people leadership + customer experience + commercial ownership, rather than simply having experience in one specific industry. Why This Role - Lead a premium, community-driven physical centre - Manage and develop a growing team - Own both customer experience and commercial performance - Work in an active lifestyle environment with high customer interaction - Gain hands-on exposure to operations, memberships, revenue, programs and community building - Play a meaningful role in the growth of a differentiated lifestyle business