Manager - Facility

Job Title Manager - Facility Job Description Summary Job Description . Key Responsibilities - A. Operations & Maintenance - Oversee daily operations of all technical systems: HVAC, Electrical, DG Sets, UPS, STP/WTP, Fire Safety Systems, BMS. - Execute Preventive, Predictive, and Corrective maintenance programs in line with OEM and statutory guidelines. - Ensure minimal equipment downtime and maximum system uptime. - Conduct routine inspections to identify and resolve facility-related issues proactively. - B. Compliance & Safety - Ensure full compliance with statutory, regulatory, and safety norms (Fire NOC, PCB, Electrical Safety, etc.). - Implement and monitor PTW (Permit to Work), LOTO (Lockout/Tagout), and other safety protocols. - Prepare and support internal/external audits: ISO, Energy Audit, Fire Safety Audit, Environmental Audit. - Conduct regular safety drills, risk assessments, and EHS awareness programs. - C. Vendor & Team Management - Supervise in-house technicians and third-party manpower for facility operations. - Manage AMC vendors and service providers: onboarding, performance monitoring, and SLA tracking. - Verify and approve vendor service reports, checklists, and invoices. - Conduct regular training, task allocation, and performance evaluation of the technical team. - D. Energy & Cost Management - Monitor and analyze energy and utility consumption. - Recommend and implement energy-saving and cost-optimization initiatives. - Prepare and manage annual facility budgets (OPEX/CAPEX) and control operating costs. - E. Facility Services & Infrastructure Management - Coordinate and supervise soft services: housekeeping, pest control, landscaping, sanitation, and waste management. - Ensure seamless functioning of utilities: water supply, elevators, lighting, HVAC comfort levels, etc. - Support ergonomic planning, workspace utilization, and asset tracking. - F. Technical Documentation & Reporting - Maintain updated documentation: equipment history, daily checklists, logbooks, maintenance records, and AMC files. - Generate and submit daily/weekly/monthly MIS reports and dashboards. - Prepare incident reports, conduct root cause analysis, and define corrective/preventive actions. - G. Client & Stakeholder Communication - Act as a single point of contact (SPOC) for all technical issues and escalations. - Coordinate with internal teams, client representatives, and auditors to resolve concerns. - Provide regular updates to site leadership and participate in client review meetings. - H. Project & Space Management - Lead or support infrastructure and interior projects (renovations, fit-outs, expansions). - Work with architects, consultants, and contractors to deliver quality outcomes within timelines. - Maintain updated floor layouts, as-built drawings, and asset registers. 3. Qualifications - Education - Diploma or Degree in Mechanical, Electrical, or Civil Engineering (mandatory). - Additional certifications (BMS, Fire & Safety, Energy Management, ISO/EHS) are desirable. - Experience - 3 to 7 years of relevant experience in Facilities Management, Building Operations, or Engineering Services. - Exposure to managing MEP systems, critical utilities, and vendor relationships in corporate, IT/ITES, industrial, or commercial settings. 4. Technical Skills - Hands-on knowledge of: - MEP Systems (Mechanical, Electrical, Plumbing) - HVAC, UPS, DG, STP/WTP, Fire Alarm Systems - BMS and building automation platforms - CMMS / CAFM tools for maintenance scheduling - Understanding of: - Statutory compliance and licensing norms - Energy management techniques and sustainability practices - ISO 9001, ISO 14001, ISO 45001 standards 5. Behavioral Competencies Competency Description Communication Clear verbal and written communication with technical and non-technical stakeholders Team Leadership Ability to guide, motivate, and evaluate technical staff Problem Solving Quick and analytical thinking to resolve operational issues Customer Focus Client-first approach with focus on service excellence Adaptability Flexibility to manage dynamic requirements and emergency call-outs Decision-Making Timely and effective decisions in high-pressure situations 6. Organizational Core Values - Driven - Sets and achieves high standards. - Takes initiative to resolve challenges and exceed client expectations. - Resilient - Adapts quickly to changing circumstances. - Maintains performance during emergencies or high-stress scenarios. - Inclusive - Promotes collaboration and teamwork. - Values diverse perspectives and constructive feedback. - Visionary - Thinks ahead and proposes long-term improvements. - Embraces innovation and sustainable practices. - Entrepreneurial - Takes ownership of tasks and drives continuous improvement. - Acts with agility, creativity, and responsibility. 7. Key Interfaces - Internal : Operations Team, EHS, HR, Procurement, Projects Team - External : Clients, AMC Vendors, Contractors, Statutory Bodies, Utility Providers 8. Performance Indicators (KPIs) - Equipment uptime and maintenance compliance - Energy and utility cost reduction - Audit and statutory compliance scores - SLA adherence by vendors - Incident response and resolution time - Client satisfaction and feedback INCO: “Cushman & Wakefield”