IT Recruiter

This is a remote position. # IT Recruiter – US IT Recruitment & Project Coordination ## Job Overview We are looking for an **IT Recruiter** with experience in **US IT recruitment and project/resource coordination** to support our growing global IT Field Services operations. The role will primarily focus on sourcing, screening, recruiting, and onboarding IT professionals and field engineers for **US and European IT projects**, while also supporting project coordination, resource deployment, work-order management, and client delivery activities. The ideal candidate should have strong knowledge of **US IT recruitment, technical staffing, candidate engagement, vendor/contractor coordination, and recruitment operations**, along with the ability to work across multiple time zones and manage time-sensitive project requirements. ### Key Responsibilities #### US IT Recruitment & Talent Acquisition – Primary Responsibility * Source and recruit IT professionals and field engineers for **US and European IT Field Services projects**. * Handle the complete recruitment lifecycle from **sourcing and screening to interview coordination, selection, onboarding, and deployment**. * Source candidates through LinkedIn, job portals, professional networks, referrals, and other recruitment channels. * Recruit for technical roles such as: * Desktop Support Engineers * Field Service Engineers * Network Engineers * Data Center Technicians * IT Support Engineers * POS / Hardware Support Engineers * Smart Hands / Remote Hands Engineers * Infrastructure and Network Support professionals * Screen candidates based on technical skills, location, availability, work authorization, experience, and project requirements. * Conduct initial candidate screening and assess communication, technical suitability, availability, and deployment readiness. * Coordinate technical interviews and client interviews. * Maintain an active pool of qualified IT contractors and field engineers across different US and European locations. * Develop and maintain candidate/engineer databases, skill matrices, availability trackers, and regional coverage reports. * Engage with independent IT contractors, freelancers, staffing partners, and recruitment vendors. * Negotiate rates, availability, start dates, and other deployment-related requirements with candidates and contractors. * Ensure candidates meet project-specific compliance and onboarding requirements. #### Resource & Deployment Coordination * Coordinate engineer availability and deployment against project requirements and client schedules. * Support rapid resource fulfillment for **break-fix, IMAC, rollout, installation, migration, and site deployment projects**. * Coordinate background verification, NDA, right-to-work/work authorization documentation, and other onboarding requirements. * Maintain accurate records of engineer skills, certifications, locations, availability, rates, and deployment status. * Coordinate replacements and backup resources when an assigned engineer becomes unavailable. * Work closely with project coordinators and delivery teams to identify resource gaps and resolve them proactively. #### IT Field Services Project Coordination * Support coordination of US/EU IT Field Services projects and work orders. * Assist with dispatching field engineers and coordinating site visits. * Track work orders, engineer assignments, appointment schedules, and ticket status. * Follow up with engineers, vendors, and clients to ensure timely completion of assignments. * Monitor SLA requirements, response times, appointment timelines, and ticket closures. * Coordinate activities across multiple time zones, including **EST, PST, GMT, CET, and IST**. * Escalate delays, resource gaps, SLA risks, and operational issues to the appropriate stakeholders. * Ensure work-order information and project documentation are complete and accurate. #### Client & Stakeholder Coordination * Communicate professionally with US/EU clients, vendors, field engineers, contractors, and internal delivery teams. * Participate in project and operational calls as required. * Provide regular updates on recruitment progress, resource availability, deployments, and project requirements. * Prepare recruitment and project status reports, trackers, and dashboards. * Maintain clear and timely communication with candidates throughout the recruitment and onboarding process. ### Required Skills & Experience * **1–3+ years of experience in IT recruitment**, preferably supporting US IT staffing or global IT projects. * Experience recruiting for **US IT / technical roles**, preferably field services, infrastructure, networking, desktop support, or data center roles. * Understanding of US recruitment practices, candidate sourcing, screening, interview coordination, and contractor hiring. * Experience working with **US-based candidates, clients, vendors, or IT staffing partners** is highly preferred. * Strong sourcing skills using LinkedIn, job portals, databases, referrals, and other recruitment channels. * Good understanding of technical IT terminology and the ability to assess basic technical requirements. * Strong candidate engagement, negotiation, follow-up, and relationship-management skills. * Ability to manage multiple open positions and urgent resource requirements simultaneously. * Good understanding of **SLA, ticketing, work-order, and escalation processes**. * Strong written and verbal English communication skills. * Proficiency in **MS Excel / Google Sheets** for recruitment and resource tracking. * Experience with ATS, CRM, ITSM, or ticketing platforms is an advantage. ### Preferred Qualifications * Graduate degree, preferably in **Computer Science, IT, Engineering, Business, HR, or a related field**. * Experience recruiting for **Desktop Support, Network Support, Field Services, Data Center, POS, or Infrastructure roles**. * Experience working with IT contractors, freelancers, independent engineers, or staffing vendors. * Exposure to ServiceNow, Jira, Freshservice, Zoho, or similar ITSM/ticketing platforms. * Previous experience supporting global IT services, managed services, or field services organizations. * Familiarity with US time zones and US IT staffing terminology. ### Key Competencies * Strong ownership and accountability * Excellent sourcing and candidate assessment skills * Strong communication and interpersonal skills * High level of follow-up and coordination * Ability to work under tight deadlines * Strong attention to detail * Multitasking and prioritization skills * Client and candidate focused * Problem-solving and escalation management * Ability to work independently in a remote environment ### Working Conditions * **Remote role – India-based** * Requires flexibility to support **US business hours**, with occasional European/US overlap depending on project requirements. * Willingness to work in shifts or extended hours when required for US recruitment and project coordination. * Stable internet connection and laptop required. * Ability to coordinate with candidates, engineers, clients, and vendors across multiple time zones. ### Role Focus **Primary:** US IT Recruitment & Resource Management **Secondary:** IT Field Services Project & Deployment Coordination