Customer Service Specialist (Transfer Support Team)

Hey there! Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Transfer Support Team) to help us keep our clients happy and our operations smooth. Who We Are: We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! Requirements What You’ll Do: - Rapidly and effectively resolve client issues: Receiving and processing partner requests for online transfer bookings (order changes, booking additional services, resolving incidents) through our CRM system; - Advise clients: Supporting partners at all stages of working with the online product (search, booking, making changes to bookings created); - Communicate: Interacting with suppliers regarding bookings via email and phone; - Work with systems: Utilizing CRM systems and our internal databases efficiently. What We’re Looking For: - English Proficiency: Upper Intermediate level (both spoken and written). - Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. - Quick Learner: Ability to learn quickly and stay results-focused. - Tech Requirements: A functioning computer and microphone. - Travel Knowledge: Understanding of the travel business and booking systems is an advantage! Benefits What We Offer: - Remote Work: Work from the comfort of your home. - Great Team: Join a young and active team of super specialists. - Flexible Schedule: 2 days-on after 2-days off from 11.30 a.m. to 11.30 p.m IST. - Competitive Salary: Base salary and bonus based on KPI. - Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. - Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. - Perks: Enjoy corporate discounts on hotels and other services. The Process: - Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR. - Meeting with HR: A friendly chat with our HR team. - One minute Internet Speed Test: Just to make sure you’re all set for remote work. - Interview results and offer! Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!