Systems Operations Senior Manager

**About this role:** Wells Fargo is seeking a **Senior Manager - Systems Operations (APIGEE & DataPower Platform)** to lead production reliability, platform operations, and SRE-driven engineering practices for critical API Gateway platforms. This role is responsible for ensuring **RTO-0 availability, high performance, and resilience** of enterprise integration platforms supporting high-volume transactions. The position operates with an **SRE and AIOps mindset** , driving MTTR reduction, automation, and scalable platform operations. **In this role, you will:** + Manage and develop teams of managers, engineers, and analysts supporting **APIGEE and DataPower platform operations (L2/L3)** + Lead **24x7 platform operations** ensuring high availability, performance, and reliability for critical API gateways + Engage and influence stakeholders, engineering teams, and infrastructure partners to drive platform reliability and scalability initiatives + Drive **MTTR reduction** through improved triage, diagnostics, automation, and incident response practices + Establish and operationalize **SRE practices (SLIs, SLOs, error budgets)** for API platforms + Implement and enhance **observability (monitoring, logging, tracing)** and enable proactive issue detection + Identify and recommend opportunities for **automation, self-healing, and operational efficiency improvements** + Oversee major incident management, escalation handling, and **blameless RCA implementation** + Ensure adherence to **ITIL processes (incident, problem, change, release)** and compliance standards + Oversee production releases, deployments, and platform readiness with a focus on **low-risk execution** + Collaborate with engineering teams to improve **scalability, resilience, and performance of API platforms** + Manage allocation of people and financial resources to meet operational and strategic objectives + Develop and guide a culture of **SRE, automation-first mindset, and continuous improvement** + Ensure effective communication with stakeholders on **incident progress, outages, and change activities** **Required Qualifications:** + 10+ years of Systems Engineering, Platform Operations, or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + 5+ years of management or leadership experience **Desired Qualifications:** + **Strong hands-on experience with APIGEE - Mandatory** + **Exposure to leading a platform team for APIGEE is mandatory** + Experience with **IBM DataPower Gateways** + Proven experience managing **mission-critical, RTO-0 / high-availability platforms** + Strong understanding of **SRE principles (SLIs, SLOs, error budgets)** + Experience with **observability tools (Grafana, ELK, Prometheus, etc.)** + Hands-on experience with **automation, scripting, and CI/CD pipelines** + Familiarity with **AIOps, predictive monitoring, and anomaly detection** + Strong knowledge of **ITIL processes and service management frameworks** + Experience in **banking / financial services or high-transaction environments** + Strong stakeholder management and leadership skills **Job Expectations:** + Lead **global/platform operations team with 24x7 support model** + Ensure **99.99%+ platform availability and SLA adherence** + Drive continuous improvement in **MTTR, automation coverage, and operational efficiency** + Partner across engineering and infrastructure teams to enhance **platform resilience and scalability** + Foster a culture of **ownership, accountability, and reliability engineering excellence** **Posting End Date:** 25 Jun 2026 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-552208