Program Manager Non Tech 3

Role Summary We are looking for a Research Programs & Customer Engagement Lead to help research and design teams run customer-facing programs more effectively. This role will support customer engagement, panel building, workshop operations, cross-program coordination, reporting, and process improvement. This is a hands-on program role for someone who is proactive, highly organized, strong in communication, and comfortable working with both internal stakeholders and customers. The person should be able to look ahead, spot gaps, create structure, and help multiple teams stay coordinated. What You'll Do Customer Engagement and Panels Build and maintain customer pipelines, panels, outreach lists, NDA follow-ups, calendars, and engagement trackers. Coordinate with customers, researchers, product teams, ops partners, and other internal stakeholders to keep engagements moving. Program Operations and Coordination Support workshops, research programs, horizontal initiatives, and recurring program rhythms across teams. Create playbooks, ADO trackers, calendars, newsletters, report-outs, and other operating mechanisms that improve visibility and follow-through. Process, Reporting, and Improvements Track dashboards, program health, customer activity, risks, dependencies, and open actions proactively. Identify gaps, reduce manual effort, improve workflows, and recommend better ways to run programs at scale. What's In It for You Work with an enthusiastic team of researchers and designers who value strong partnership and execution. Be part of an AI-first environment with high experimentation around new tools, workflows, and ways of working. Contribute to programs with real strategic impact across customer engagement, product feedback, and research effectiveness. Work with stakeholders at global scale across multiple disciplines and geographies What We're Looking For Required Qualifications 8+ years of experience in program management, research operations, customer programs, design operations, or similar roles. Strong communication skills with experience managing stakeholders, coordinating across teams, and interfacing with customers when needed. Preferred Qualifications Experience building customer panels, research communities, customer engagement programs, or feedback programs. Familiarity with Microsoft 365, SharePoint, Power BI, Azure DevOps, dashboards, automation tools, or similar platforms. Example Workstreams Customer engagement: manage customer pipeline, NDA coordination, calendars, workshop playbooks, and internal follow-ups. Horizontal programs: track craft fixes in ADO, coordinate ER calendars, and manage newsletter/report-out cadences. Research recruitment: support targeted customer recruitment, including specific customer segments such as DSAT customers, with outreach and follow-ups.