Diamond Services Engineer (TAC)

Job Description Position: Diamond Services Engineer - Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment. - Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility - Occasional travel to customer sites in India and abroad. - Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution. - Reproduces customer reported issues and works with internal teams to provide a resolution. - Ensures management of customer expectations and resolution of technical issues in a timely manner. - Provides necessary support to the Service Managers for high profile technical escalations.