Job Description
Job Title: L1 Tech Support Role Summary: We are seeking an L1 Tech Support professional to join our team and provide frontline technical assistance for our dMACQ DMS B2B enterprise software. The ideal candidate will assist customers with software configurations, troubleshoot technical issues, perform SQL migrations, and ensure the smooth operation of our product. This role requires strong problem-solving skills, technical expertise, and excellent communication to deliver high-quality support to our clients. Key Responsibilities: - Respond to and resolve customer support tickets related to the dMACQ DMS software. - Assist clients with software setup and configurations for successful implementation. - Perform SQL migrations and data imports to meet business requirements. - Troubleshoot basic technical issues and escalate complex problems to higher-level support teams. - Document and analyze recurring issues to support ongoing product enhancements. Required Qualifications: - Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred). - 1 to 3 years of experience in technical support or a related role. - Strong understanding of SQL and software configuration best practices. Key Skills: - SQL - Software Configuration - Customer Support - Troubleshooting - Data Migration - Communication - Problem-Solving - Team Collaboration - Technical Documentation Nice-to-Have Skills: - Knowledge of dMACQ DMS software - Basic scripting (Python, Shell scripting) - Familiarity with B2B enterprise solutions - ITIL or similar certification - Experience with SaaS platforms Work Mode - WORK FROM OFFICE
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