Remote Operations Manager Customer Service

Note The job is a remote job and is reputed company to candidates in USA reputed company a fastgrowing telehealth startup focusing on weight management and longterm metabolic health is seeking an Operations Manager to reputed company our Customer Service function This role is pivotal in ensuring the delivery of exceptional patient experiences in a highvolume highreputed company environment The Operations Manager will be responsible for optimizing customer support processes leading a dedicated team and collaborating with crossfunctional departments to address reputed company issues and reputed company reputed company improvement Responsibilities Own endtoend performance of the Customer Service function ensuring support coverage reputed company and SLAs reputed company with company reputed companyreputed company reputed company and reputed company the customer service team including hiring reputed company and performance management of representatives and team leadsDesign and continuously improve support workflows escalation paths reputed company and scheduling to enhance efficiency and reduce costtoservereputed company as the senior escalation reputed company for reputed company or sensitive patient and customer issues ensuring resolutions meet reputed company brand standardsPartner with Payments Fraud Fulfillment and Pharmacy Operations to address billing shipping and order issues at their reputed companyTranslate recurring patient friction points into actionable feedback for Product Clinical and Compliance teamsOwn key performance metrics CSAT response reputed company times volume and team productivity and report reputed company to leadershipBuild and maintain the operational reputed company tools processes documentation that allows Customer Service to reputed company reliably Skills 2 years of experience in a BPO or reputed company center environment managing inbound customer service or support operations including reputed company people managementProven reputed company record of meeting SLA reputed company and CSAT targets in a highvolume inbound phone chat or email environmentExperience in building or improving reputed company center workflows scripts reputed company and scheduling to handle fluctuating inbound volumeStrong analytical skills with the ability to use reputed company center reporting and data for coaching and operational reputed companyExcellent written and verbal communication skills in English with comfort working in a fastpaced evolving startup environmentThis role requires reputed companylevel English communication and availability to work U S business hours reputed company reputed company is a telehealth platform dedicated to providing patients with longterm reputed company health care It was founded in 2024 and is headquartered in Nevada US with a workforce of 210 employees Its website is https reputed company com Apply To This Job