Area FCU Manager (Bhopal)

Job Purpose Responsible for the Risk Containment Unit (RCU) ensuring a risk free on boarding of the customers, investigation and any other ad-hoc activities keeping in line with the organization’s goal gaining leadership in affordable finance space though prudent risk control methods Enabling Skill Sets & Qualifications Excellent understanding of current market practices in Fraud Detection, Investigation, Analytics, etc. 3+ years of progressively responsible experience in managing the Fraud detections process with NBFCs/HFC’s in the mortgage business KRA's Key Result Areas ( Max 1325 Characters) Supporting Actions (Max 1325 Characters) General Overview of RCU process (Pre-Sanction Sampling, Fraud savings, Fraud Hit rate in Location - Notional Savings in the assign location for all cases reported in fraud. Monthly Hit. Vendor/Agency Management assign Location. - Process TAT - Cost - MIS Management & Portfolio Management - Performance demonstrates in monitoring /Managing RCU vendors, error free reporting, Sampler/Verifiers, trainings, Escalation Management, Overall reporting TAT Management, Timey FCU MIS and Billing Submission, Fraud Alert Circulation, Fraud trend Sharing, Data Mining. Digital Initiatives. - Hunter: - Use, Monitoring & Saving - Internal Dedupe search & inhouse checks - Closer TAT & catch vs match % of hunter cases, hit rate in desktop/online/market resources searches and inhouse checks. - Investigation& Deterrent setting. - Cross checks of internal reports FI, Technical, Valuation and CAM - A. Conducting Customer, Channel/Vendor & Internal meeting to investigate reported fraud cases and ascertain fraud perpetuation Point of resulting in all cases. - B. Feedback sharing for making process’s intact and deterrent setting. - Timely submission of fraud tracker data. - Participation in adhoc investigation with satisfactory closer result. - E. To check for any process/Policy compromise at sourcing end. - Review of Collection data proactively and identification of Gaps Training - A. Sampler/Business/U/w trainings. - B. Vendor FCU training for sustained/Improved quality and delivery. Additional Activities/Initiative - A. Initiative undertaken for capability building of samplers/Vendors. - B. Global directed behaviour face to face interaction, which are effective in conducting/Setup fraud identification. - Conducting assets verification and feedback - New trigger identifications.