Data Operations Manager

Job Requirements About the RoleThe Data Operations Manager F within the Project Quality Assurance function is responsible for overseeing operational quality across secured unsecured and digital loan products This role involves managing a team of managers and vendor staff ensuring accurate loan verification driving process improvements and maintaining compliance with internal policies and regulatory standards The manager will lead initiatives to enhance operational efficiency reduce FTNRs First Time Not Right and support datadriven decisionmaking through robust analysis and reporting Key ResponsibilitiesPrimary ResponsibilitiesOversee retail operations for unsecured loan verification in line with defined processes Manage a team comprising internal managers and vendor staff ensuring optimal performance Conduct product quality analysis and report findings to stakeholders organize training sessions as needed Monitor and manage vendor SLAs and performance dashboards Ensure regular training for the team on policy and process updates to improve accuracy and reduce FTNRs Lead FTNR root cause analysis reduction initiatives and groundlevel team training Utilize advanced Excel and other data analysis tools to support operational insights Prepare and manage MIS reports for various stakeholders Deliver BAU Business As Usual activities within defined timelines and with minimal supervision Identify and implement process improvement opportunities within the team Drive best practices to enhance quality and turnaround time TAT Ensure efficient and compliant delivery of banking services aligned with regulatory and internal standards Act as a Level 3 or Super Checker for financial and critical transactions service requests Serve as a Subject Matter Expert SME for the managed operational area Contribute individually to specialized activities and processes Secondary ResponsibilitiesEnsure compliance and resolve complex queries Liaise with Product Compliance and other bank stakeholders Act as the firstlevel escalation point for the subunit Manage specialized activities such as testing and transaction monitoring What We Are Looking ForEducationGraduation Graduate in any discipline from a recognized institution PostGraduation Postgraduate in any discipline from a recognized institution ExperienceMinimum 3 years of relevant experience in banking operations preferably in data operations quality assurance or loan servicing Skills and AttributesStrong understanding of secured unsecured and digital loan products and journeys Proven experience in managing teams and vendor relationships Expertise in loan verification processes and operational quality control Proficiency in Excel and other data analysis tools knowledge of MIS reporting Ability to conduct root cause analysis and drive FTNR reduction Strong communication and stakeholder management skills Experience in process digitization automation and project implementation Ability to work independently and deliver results with minimal supervision Leadership skills to mentor and guide team members effectively