Quality Analyst

Job Summary - Quality planning : Recommend, implement and monitor preventative and corrective actions to reduce the error count and improve the teams overall quality score - Quality audits : Perform audits to ensure quality of information entered in the database is free from error - Quality review : Based upon performance, identify team members and conduct quality review meetings - Team queries : Address team queries to ensure data entered in the database is in sync with office guidelines/ global data standards - Team huddle : Prepare data and conduct team huddle including: - Transfer knowledge - refresher/ new guidelines received from offices - Share best practices to avoid errors - Present business case on client feedbacks and possible ways of avoiding them - Reporting : Compile and publish reports as per the process requirements - Process training : Conduct knowledge transfer sessions with new joiners and help them go live - Interact with clients : Communicate directly with client w.r.t query/ clarity on request instructions - Manage client escalations: RCA of customer complaints, taking correcting actions, sharing of feedback with concerned team members and sharing the closure report with the stakeholder What will you need to succeed - Personality: Self-driven, result-oriented with a positive outlook and having attention to detail. A natural forward planner who critically assesses own performance - Quality Focus: Adhere to quality standards and be quality conscious. Must possess strong attention to detail and problem-solving ability - Strong Client Focus: Understand client s requirement and believe in Client first always - Team Player: Adapt to team and collaborate - Communication Skills: Strong verbal and written communication - Flexible to work in shifts: Morning (7:00 am to 4:00pm) and Evening (3:00pm to 12:00pm) - Work from office: Should be ready to work from office as per the company policy - Educational Qualification: Graduate - Additional Certifications (preferred): Six Sigma, Continuous Process Improvement, Quality Management Skills: Six Sigma, Quality Management, Rca, Operations, Process Improvement Experience: 2.00-5.00 Years