Accounts Receivable Operations Coordinator

Job Description We are looking for a talented Accounts Receivable Operations Coordinator to join our growing global team at Sectigo. The Accounts Receivable Operations Coordinator provides operational and administrative support to the Global Accounts Receivable and Collections team. The primary objective of this role is to ensure that all customer accounts are fully prepared for collection activities by managing onboarding requirements, purchase orders, vendor registrations, compliance documentation and customer administrative requests. This position allows Collectors to focus on cash collection while improving efficiency, reducing payment delays and accelerating customer onboarding. Here are the core functions, responsibilities, and expectations for this role: Customer Onboarding - Coordinate customer onboarding activities prior to collections. - Validate customer account setup requirements. - Ensure all required information has been received before invoices become due. - Prepare and maintain a standardized Customer Onboarding Package to ensure customers receive all required payment, tax, banking and compliance documentation at the beginning of the customer relationship. Purchase Order Management - Verify Purchase Orders (POs) before invoices are issued. - Follow up with Sales and customers regarding missing or incorrect POs. - Track PO-related issues until resolution. Vendor Registration - Complete customer vendor registration processes. - Maintain customer vendor portals. - Submit and monitor registration requests. - Coordinate updates when customer information changes. Documentation & Compliance - Prepare and maintain customer documentation packages. - Coordinate completion of vendor forms. - Request and maintain: - - W-8 / W-9 documentation - Banking information - Tax certificates - Compliance documentation - Legal documentation when required ​​​​​​​ Internal Coordination - Liaise with Billing, Sales, Legal, Tax and Collections teams. - Follow up internally until administrative requirements are completed. - Escalate blockers impacting invoice payment. ​​​​​​​ Collections Readiness - Ensure customer accounts are fully operational before being handed over to Collections. - Track outstanding onboarding tasks. - Monitor aging administrative requests that could delay payment. ​​​​​​​ Customer Payment Readiness - Ensure customers have all required payment instructions and documentation before the first invoice becomes due. - Identify and resolve administrative blockers that could delay customer payments. ​​​​​​​ Process Improvement - Identify recurring causes of payment delays. - Recommend process improvements to reduce administrative bottlenecks. - Maintain standard operating procedures. - Support continuous improvement initiatives across Global AR. Reporting - Maintain onboarding and vendor registration trackers. - Report outstanding administrative actions. - Produce operational metrics to support AR performance. Additional tasks associated with this position may be assigned in response to company initiatives and business needs. More information about this role: - This is a full-time and in-office position, reporting to our Chennai office 5 days a week, working in the 3PM IST schedule unless otherwise notified. - The targeted compensation package for this role is between INR 4,50,000 and INR 5,50,000 per annum, subject upon internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.