Business Operations Analyst order management and Power BI background

In our always on world we believe its essential to have a genuine connection with the work you do Location Bangalore India Overview We are looking for a detailoriented and analytical Business Operations Analyst to support our Customer Experience organization This role combines Order Management Customer Operations Business Analytics and Process Automation with a primary focus on managing SLAbased customer orders and contracts within the SAP environment while providing datadriven insights through Power BI reporting and automation initiatives The ideal candidate will have experience in Order Management SAP SAP Fiori Power BI and QuotetoCash Q2C processes along with a passion for improving customer experience and operational efficiency Key Responsibilities Order Management Customer Operations Manage endtoend SLA order processing within SAP Fiori Process purchase orders create and maintain SLA contracts and support billing setup Validate pricing contract terms and billing details against approved quotations Resolve order contract and billing discrepancies to ensure a seamless customer experience Partner with Sales Finance and Contract teams to ensure timely and accurate order execution Maintain system accuracy and data integrity within SAP Business Analytics Reporting Develop and maintain Power BI dashboards and reports for Sales performance Order backlog and processing metrics SLA contract performance Billing and revenue analysis Customer experience metrics Analyze data from SAP CRM systems and other business applications to identify trends risks and improvement opportunities Provide actionable insights to business stakeholders Automation Process Improvement Identify opportunities to streamline processes and reduce manual effort Support automation initiatives using Power Automate and Power Apps Contribute to AIdriven solutions that improve data quality reporting and operational efficiency Support process standardization and continuous improvement initiatives CrossFunctional Collaboration Work closely with Sales Customer Experience Finance IT and Contract teams Act as a key operational resource supporting global teams across multiple regions Required Qualifications Education BE B Tech B Sc BCA Experience 25 years of experience in Order Management Customer Operations Business Operations Customer Experience Operations Handson experience with SAP ERP SAP Fiori experience preferred Experience building reports and dashboards in Power BI Technical Skills SAP ERP SAP Fiori preferred Power BI Advanced Microsoft Excel Preferred Skills QuotetoCash Q2C processes SLA or contract management Microsoft Dynamics or other CRM platforms Power Automate Power Apps SQL Process improvement methodologies Lean Six Sigma Key Attributes Strong analytical and problemsolving skills High attention to detail Customerfocused mindset Excellent communication and stakeholder management skills Ability to work effectively across global teams Why Join Us Vistance Networks shapes the future of communications technology pushing past what is possible We deliver solutions that bring reliability and performance to a world always in motion Our global team of innovators and employees are trusted advisors who listen to customers first then deliver value Aurora Networks formerly CommScopes Access Networks Solution segment is the worlds leading provider of access network solutions Our comprehensive endtoend product portfolio supports global service providers with cuttingedge leadingedge HFC PON and broadband network products If you want to grow your career alongside bright passionate and caring people who strive to create whats next come connect to your future at Vistance Networks Vistance Networks is an Equal Opportunity Employer EEO including people with disabilities and veterans