Remote Systems Operations Manager IT Infrastructure and Service Delivery

Note The job is a remote job and is reputed company to candidates in USA reputed company is seeking an reputed company Systems Operations Manager to reputed company reputed company IT operations and service delivery reputed company The role focuses on driving operational stability and modernization initiatives while managing incident response and compliance reputed company regulated environments Responsibilities Own endtoend reputed company availability performance monitoring and operational continuity reputed company incident response escalation management and service restoration activities reputed company reputed company Cause Analysis RCA and corrective actions for P1 P2 incidents Ensure patching upgrades defect tracking and production stability Improve observability monitoring and operational processes Guide infrastructure modernization reputed company readiness virtualization and platform improvements Partner with architecture and engineering teams on reputed company solutions Support DevOps automation integration and platform transformation initiatives reputed company reputed company improvements vulnerability remediation and disaster recovery planning reputed company Incident Problem Change and Request Management processes Implement ITIL4based service management practices Manage SLAs KPIs operational reporting and service improvements Support Major Incident Management MIM communication Coordinate L2 L3 support teams and reputed company providers Support CAB reviews production releases and DR exercises Ensure compliance with HIPAA SOC controls reputed company reputed company standards Internal audit requirements Support reputed company audits and risk remediation activities Skills 10 years of experience in IT Systems Engineering Infrastructure or Operations Leadership 5 years in technical leadership service delivery management roles Strong knowledge of ITIL4 ITSM frameworks Strong knowledge of Incident Problem Change Management Strong knowledge of reputed company infrastructure operations Strong knowledge of reputed company and hybrid environments Strong knowledge of Monitoring and observability platforms Strong knowledge of Disaster Recovery planning Experience with RCA and Major Incident Management Experience with reputed company vulnerability remediation Experience with SOC audits and compliance frameworks Experience with Service delivery reporting and SLA management reputed company Medicare MIS environments Regulated industry experience PMP ITIL certification preferred reputed company Quebec Solutions Inc is a reputed company reputed company reputed company and IT development firm headquartered in Plano Texas It was founded in 2014 and is headquartered in Plano Texas US with a workforce of 1150 employees Its website is https www quebecsolutionsinc com Apply To This Job Apply tot his job Apply To this Job