Observability Engineer

Job Title: Observability Engineer Location: Hyderabad, Pune, Gurgaon Experience: 8 - 14 Years Notice Period : Immediate to 15 Days Skills: ITIL, ITSM, Sumo Logic, APM Tools Role and Responsibilities: - Develop and implement comprehensive observability strategies to monitor IT systems and applications. - Utilize ITSM/ITIL frameworks to align observability practices with organizational processes and standards. - Deploy and manage APM tools to monitor the performance and health of applications. - Analyse APM data to identify performance bottlenecks and optimize application performance. - Configure and maintain Sumo Logic for log management and analytics. - Use Sumo Logic to collect, process, and analyse logs, metrics, and traces to gain insights into system behaviour. - Collaborate with IT teams to identify, investigate, and resolve incidents and problems. - Conduct Root Cause Analysis (RCA) to prevent recurrence of issues and improve system reliability. - Analyse data to detect anomalies, trends, and potential issues before they impact users. - Create and maintain dashboards to visualize key performance indicators (KPIs) and system health metrics. - Generate reports to communicate findings and recommendations to stakeholders. - Implement best practices from ITIL/ITSM to enhance the efficiency and effectiveness of observability processes. - Work closely with development, operations, and security teams to ensure comprehensive observability coverage Required Skills: - 8+ Years of experience, having thorough knowledge on ITIL/ITSM process. - Should have good exposure to APM tools existing in market like Dynatrace, Datadog - Should have expertise in sumo logic. - Design and implement alerting mechanism leveraging tools for monitoring, alerting and logging to detect potential issues. - Reduce noise on alerts. - Periodic reviews to increase observability coverage across applications. - Periodic review of metrics and derive anomalies. - Periodic updates to dashboards as required Skills: Itil, Itsm Experience: 8.00-13.00 Years