Vendor Manager

We're looking for Vendor Managers (India)! Responsibilities: - Performance and relationship management of BPO Vendors - Generate insights and present it to Vendors and Internal stakeholders - Create and/or execute strategies to improve vendor performance - Ensure vendors are compliant with Coinbase requirements policy wise and contractually - Find solutions to performance related problems with a Lean Six Sigma mindset - Drive continuous improvements and quality performance of partner metrics such as quality (CSAT, Resolution Rate, FCR), productivity, staffing, training, attrition, and efficiency. - Hold vendors accountable to executing Coinbase operational excellence contractual standards - Participate with cross-functional teams in strategic decisions designed to meet quality and service goals - Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and conclusive solutions - Identify improvement opportunities through building mechanisms that will uncover improvement opportunities, build effective solutions to improve ideally automation or digitization - Travel 30 - 40% Qualifications & Skills: - Excellent verbal and written communication skills with the ability to collaborate effectively across teams ( *Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)