Product Success Engineer

Role and responsibilities: A typical Product Success engineer in this role will - Drive the development of Technical Documentation in conjunction with our India team - Install & Repair SOPs (Standard Operating procedures) - Product use SOPs - Field debug SOPs including support for the Field Engineering team - Assist with the development of Installation videos - Work with customers to identify, resolve and document product issues. - Assist with development of internal procedures and processes. - Perform product installations as needed for testing purposes - Assist with custom cable designs and manufacturing drawings. - Running scripts to push new software onto devices Skills & Knowledge - 6+ years of experience working in a professional product development environment - Familiar with test equipment such as Volt/Ohm Multimeters & Oscilloscopes – Electronic Equipment, Automotive electronics. - Self-motivated with the ability to work independently to meet product milestones - Familiarity with Microsoft office products such as MS Word, Excel and Power Point - Familiarity with Linux OS - Terminal Command line Interface - Well versed in standard Linux command structures - Ability to read and understand error messaging and debug software issues - Experience with product testing and development a plus - Familiar with creating/editing SOPs (Standard Operating Procedures) & modifying pdf documents a plus. - Willingness for domestic travel as needed (approx. 5-10 %) - Good communication skills and the ability to work with other groups within the company. - Basic scripting programing a plus (Python and Bash). - Root cause analysis debugging skills for both Hardware and Software are a big plus. Qualifications - Bachelor's degree in engineering.-Electrical & Electronics - 6-12 years of overall industry experience with at least 3 years of field expertise as product success or field enablement. Skills: Excel, Python Experience: 6.00-14.00 Years