Process Trainer

Key Responsibilities: Training Delivery & Facilitation: - Conduct new hire training (NHT) and refresher training for sales agents in the donation process - Deliver engaging, interactive sessions to improve communication, persuasion, and sales skills - Train agents on objection handling and building donor trust - Ensure training is aligned with sales targets and compliance standards - Conduct role-plays, mock calls, and live call assessments to build agent confidence Reporting & Continuous Improvement: - Track training effectiveness using KPIs like sales performance, retention, and quality scores - Provide regular feedback and reports to management on training outcomes Qualifications & Skills: - 1+ years of experience in BPO sales training or telesales - Strong knowledge of sales techniques and call handling - Excellent verbal, written, and interpersonal communication skills - Experience in classroom training, coaching, and performance monitoring - Comfortable using CRM software, call monitoring tools, and dashboards Skills: Telesales, Call Handling, CRM Tools, Process Trainer Experience: 1.00-6.00 Years