Senior Associate

IND | Bangalore | Level 10, CITRINE Block, WTC-4, Bagmane World Technology Center Full time J0105440 At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor?y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. **Job Summary** Iron Mountain is seeking a detail-oriented and customer-focused Senior Associate, to join our Care and Billing team. In this role, you will be responsible for managing the seamless closure process for outgoing customers, performing billing account reconciliations, and driving cross-functional process improvements. You will join a global, collaborative team dedicated to delivering exceptional customer service, minimizing escalations, and optimizing upstream and downstream Care workflows across regional markets. **What You'll Do** In this role, you will: + **Responsibility 1:** Manage customer account closures and account reconciliations, ensuring accurate billing details and facilitating the return of associated inventory. + **Responsibility 2:** Collaborate with cross-functional global teams-including Sales, Customer Support, and Billing-to address customer inquiries, streamline transition steps, and drive process improvements across all regional countries. + **Responsibility 3:** Ensure strict compliance with organizational standards, company policies, procedures, and relevant industry regulations throughout the customer closure lifecycle. **What You'll Bring** The ideal candidate will have: + Proven experience in customer care, Salesforce Billing systems, and order management, including account setup and profile changes. + Strong knowledge of Salesforce tools, billing processes, customer care workflows, and international voice operations. + Proven ability in data analysis, problem-solving, active listening, and managing tight deadlines with outstanding accuracy. + High school diploma or equivalent degree in business, administration, or a related field (or equivalent professional experience). Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0105440