IT Support Administrator Engineering Software Multiple Locations In India

Job Description Provide firstline support for engineering simulation applications and users Handle incident triage troubleshooting and resolution of tickets covering software installation licensing access and job failures Maintain clear ticket documentation create knowledge base articles and FAQs and support standardized workflows across simulation platforms Deliver clear guidance to users with varying technical backgrounds Ideal for IT professionals interested in engineering software Required 37 years of IT support experience Diploma or degree in IT or related field Troubleshoot and resolve tickets effectively Install and configure software applications Strong written and verbal communication skills Basic understanding of engineering simulation software Nice to Have Familiarity with Ansys FEA or CFD Experience with ticketing systems and documentation Created knowledge base articles or FAQs Exposure to simulation software licensing