SAP L2/L3 Functional Support SME -10 Years

Role : SAP L2/L3 Functional Support SME -10+ Years Company Name : WillWare Technologies Work Model : Remote / Contract Experience : 10+ Years Shift-based L2 support with 24×7 P1/P2 Job Description : Role Overview We are looking for an experienced SAP Application Support SME to provide L2/L3 functional and technical support for a critical SAP landscape. The SME will be responsible for resolving complex production issues, managing P1/P2 escalations, driving RCA, and ensuring SLA compliance across SAP applications. Key Responsibilities L2/L3 Functional Support - Provide L2/L3 support for SAP SD/CS, MM, PP, PM, and FICO modules. - Analyze and resolve complex production incidents and service requests. - Troubleshoot business-process issues, configuration problems, master-data issues, and integration failures. - Act as an SME for escalated functional issues. - Coordinate with business users, L1 teams, technical teams, and vendors. Technical Support - Provide technical support and troubleshooting across ABAP, Fiori, Basis, and SAP Security . - Perform debugging and technical analysis for complex incidents. - Coordinate with Basis, development, security, and infrastructure teams for issue resolution. - Support SAP jobs, interfaces, transports, authorizations, and system-related issues. Cloud & Integration - Support SAP BTP, Cloud Connector, interfaces, APIs, and integration-related issues . - Troubleshoot SAP-to-SAP and SAP-to-non-SAP integrations. - Provide support for SAP Cloud ALM monitoring and application lifecycle activities. - Coordinate with integration and cloud teams for complex incidents. Incident & Problem Management - Handle P1/P2 escalations and ensure timely resolution within defined SLAs. - Perform detailed Root Cause Analysis (RCA) for recurring and critical incidents. - Drive Problem Management and identify permanent fixes. - Participate in Change Management and release activities. - Maintain knowledge articles, support documentation, and troubleshooting guides. 24×7 Support - Provide shift-based L2 support for the SAP production environment. - Participate in 24×7 P1/P2 escalation and on-call support . Required Skills - Strong experience in SAP Application Support / AMS / Production Support . - Expertise in one or more SAP modules: SD, CS, MM, PP, PM, FICO . - Strong understanding of L2/L3 support processes . - Experience handling P1/P2 incidents, SLA, RCA, Incident and Problem Management . - Exposure to ABAP, Fiori, Basis, and Security . - Knowledge of SAP BTP, Cloud Connector, Interfaces/Integration, and Cloud ALM . - Experience with SAP S/4HANA is preferred. - Strong stakeholder and escalation-management skills. - Experience working in 24×7 shift/on-call support environments . - ITIL/Service Management knowledge or certification is preferred.