Program Manager

Hiring: Program Manager – ERP | Bangalore We are looking for an experienced Program Manager to lead ERP program governance, critical incident management, escalation handling, and executive stakeholder communication across complex enterprise environments. Location: Bangalore Experience: 12–15+ years Role: Program Manager – ERP Key Responsibilities • Lead end-to-end program governance for ERP initiatives and operational support • Own major incidents, critical issues, and escalations • Drive risk, issue, and dependency management • Coordinate with SAP, Oracle, infrastructure, application, and business teams • Communicate incident status, impact, mitigation, and resolution to senior leadership • Lead governance reviews, steering committees, and executive status meetings • Monitor KPIs, SLAs, service performance, and program health • Drive compliance, audit, security, and continuous improvement initiatives Must-Have Skills • 12+ years of overall IT experience • 5+ years of Program Management / Governance experience • Strong experience with SAP and Oracle ERP environments • Major Incident & Problem Management • Escalation Management • Executive Stakeholder Management • ITIL / ITSM and Service Management • Risk & Issue Management • Service Delivery & Governance • Strong leadership and communication skills Preferred PMP / PgMP | ITIL Certification | SAP / Oracle Certifications We are looking for someone with strong executive presence, ERP governance experience, and the ability to confidently manage high-severity incidents and critical escalations.