End User Service Support Engineer

Principal Responsibilities: - Deliver high-quality support to end-users in a courteous professional manner - On-boarding of regional teams, including home setups. - Support desktop technology and applications. - Respond to calls/tickets and manage issues until resolution even if escalated to another team - Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few. - Strong analytical and problem-solving skills, ability to work independently and under pressure - Flexible in approach, and comfortable dealing with ambiguity when necessary Qualifications/Skills that would be advantageous: - Experience working at a financial enterprise level - Experience in trade floor support including trading applications - Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops - Citrix VDA infrastructure support including Dell Wyse Terminals - Citrix Applications and Desktops support - Effectively provide support to remote locations - Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365 - Broad understanding of mobile tech including BES12, Intune, Android and IOS devices - Cisco phone support - Webex/Zoom support including Video calls, screen sharing - Experience working with 3rd Party Vendors - Excellent written and verbal communications skills - Customer service focused. Skills: Linux Os, Webex, Microsoft Office, Windows Os, Customer Service Experience: 2.00-4.00 Years